USKnobs :: Help / Frequently Asked Questions (FAQ)

Help / Frequently Asked Questions (FAQ)

Help / Frequently Asked Questions (FAQ)

Following are answers to some common questions about decorative hardware. If your question isn't answered below, please feel free to contact our customer service department or call 800-678-9615. Someone will get back to you shortly.

Ordering

O1. How long will it take to get my order?
 
O2. Do you offer other shipping options?
 
O3. I don't like giving my credit card information out over the Internet. Is your site safe?
 
O4. Can I order by phone?
 

Products

P1. What does "LG" mean in the product title?
 
P2. What's the difference between "LG" and "C/C" or "Centers"?
 
P3. How do we classify/organize knobs and handles?
 
P4. The screws that came with my knobs don't fit. Can you send me replacements?
 
P5. I can't find pulls to fit the existing holes in my cabinets?
 
P6. What is the difference between Oil-Rubbed Bronze, Bronze with Copper Highlights, and Verona Bronze?
 
P7. What do all of these measurements mean?
 

P8. Are all USKnobs products "made in the USA"?
 


O1. How long will it take to get my order?
 
We ship all orders by UPS Ground. Depending where you are located, UPS states that their ground service will take from 1-6 business days.

All in-stock orders ship same day or on Monday if the order is placed over a weekend. And, out of stock orders, in most cases, ship in 1-5 days.

Shipping estimates sent on your shipping confirmation are system generated responses. In most cases, we get your order out to you sooner than the estimate shows.
 
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O2. Do you offer other shipping options?
 
We do not offer other shipping options at this time. Most of our products are shipped out the same business day or next business day that you order them. If you need to arrange for special shipping, please make note of your needs in the comments section of your order.
 
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O3. I don't like giving my credit card information out over the Internet. How do I know your site is safe?
 
USKnobs.com is run on the X-Cart ECommerce Shopping platform. We also hold a $50,000 identity assurance warranty through the Comodo Group (see certificate in lower right corner of screen). All credit card information is wiped from our system after your order is processed.
 
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O4. Can I order by phone?
 
USKnobs.com does not accept orders via the phone. Our phone number is available to provide our customers with answers to Customer Service, product, and order questions.
 
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P1. What does "LG" mean in the product title?
 
LG refers to a handle's overall length.
 
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P2. What's the difference between "LG" and "C/C" or "Centers"?
 
LG refers to a handle's overall length while "C/C" or "Centers" or "C-C" refers to the distance between the screw holes. In most cases, your "C/C" measurement will be smaller than or equal to your "LG" measurement.
 
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P3. How do we classify/organize knobs and handles?
 
Bar Handles: Have two legs with straight bar across.
Bow Handles: Small feet, curved, sleek, bow-shaped, simple design, clean.
Design: Rope pulls.
Footed: Have feet unless they are more design or theme oriented.
Modern: Clean, sharp, sleek, weird shapes, no design.
Ring Knobs: Multiple rings, no design, bulls-eye.
Traditional: Older style. Something you might see at grandma's house.
Wire Pulls: Round, thin, wire-bended, no design, no feet, no legs.
 
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P4. The screws that came with my knobs don't fit. Can you send me replacements?
 
The screws that come with your knobs are provided by the manufacturer's of the knobs. But, most are standard 8/32" or metric M4 screws. Suitable replacements can be found at your local hardware store.
 
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P5. I can't find pulls to fit the existing holes in my cabinets?
 
We offer an extensive variety of pulls in different shapes and sizes. If you cannot find the correct size, you might consider using a backplate to cover your existing pre-drilled holes and drill new holes.
 
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P6. What is the difference between Oil-Rubbed Bronze, Bronze with Copper Highlights, and Verona Bronze?
 
There really is NO difference between Oil-Rubbed Bronze, Bronze with Copper Highlights, and Verona Bronze. All of these are different vendors' ways of saying the same thing. With the exception of the Berenson product line, these are all variations of the same type of finish. Berenson has Oil-Rubbed Bronze and Verona Bronze finishes where their Oil-Rubbed Bronze does not have highlights and their Verona Bronze is Oil-Rubbed Bronze with highlights.
 
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P7. What do all of these measurements mean?
 
Diameter refers to the distance across the face of a round knob. Round knobs will not have length and width measurements.

Length refers to the measurement of the longest edge of a handle or odd shaped knob.

Screw Centers refers to the distance between the two screw holes of a handle or pull.

Width is the measurement of the shortest edge of a handle or odd shaped knob.

Projection refers to the distance a knob or handle will stand off the surface of the cabinet or drawer it is mounted to.


 
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P8. Are all USKnobs products "made in the USA"?
 
USKnobs does not manufacture our own products. We are a reseller of products manufactured by other companies. Some of the products from manufacturers that we sell are indeed "Made in the USA" and these products are specified in our Made In The USA product section. Unless the product in question is specified in this section, products from our other manufacturers may be made in countries all over the world.
 
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