USKnobs :: Contact Us

Return Policy

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USKnobs understands that not every product ordered by a customer will be perfect for their needs every time.

Therefore, you have up to 90 days to return any products ordered from us for any reason with the exception of certain products that are non-returnable as noted on the individual product description pages of those products and Sierra Lifestyles products which have only up to 30 days for returns. Special order custom made-to-order products are NON-RETURNABLE.

Upon receipt of your returned products and inspection, we will issue a merchandise credit to your original order credit card for merchandise returned less original shipping charges and restocking fees per the schedule below (unless the return is due to USKnobs’ error or manufacturer’s defect.).

Restocking Fee Schedule*:

20% restocking fee for returns within 30 days of order receipt
30% restocking fee for returns within 60 days of order receipt
40% restocking fee for returns within 90 days of order receipt

Unfortunately, we cannot process any return after 90 days of the receipt of goods.

* Please note that we will waive the restocking fees if a subsequent order is placed of equal or greater value. Simply place the new order before processing your return request and write a note in the Comments field of the return request form below indicating your new order number. We will credit your account appropriately.

We make every effort to pack and ship our products carefully so they arrive to you in pristine condition. We expect the same consideration for your returns. All products to be returned need to be packaged in a similar fashion as when received to ensure damage does not occur.

Return shipping costs are the responsibility of the customer unless the return is due to USKnobs error or manufacturer’s defect.

Return Process

In order to initiate a return, we ask that you first request a Return Goods Authorization (RGA) number from us via the form below. A confirmation of your request will be emailed to you. This is not your authorization. Within 24-48 hours, your request will be processed and you will be issued a 10-digit RGA number to identify your return. This RGA number and instructions where and how to send your package to receive proper credit will be emailed to you.

We ask that all customer requests for RGA numbers be made within 90 days of the receipt of product. All returned goods must be returned in the original box (s) and must be in resalable condition.

Simply submit your request for return using the form below. Please provide us with your original order number from your invoice and product item number(s) to be returned along with a short explanation why you are returning the product(s).

When shipping the product back to USKnobs, please clearly print the RGA number and your original order number on the outside of the box. USKnobs will use that information to reference your order and then immediately issue a credit to your credit card for the order value and tax minus restocking fees if appropriate.

Please mail your return with the RGA # and your original order number clearly printed on the outside of the box to:

USKnobs
7842 Moller Road
Indianapolis, IN 46268
 

Defective or Damaged Merchandise

It is your responsibility to inspect all products upon receipt for damage or defects in a timely manner. If a product is defective or damaged, you must notify us within 3 business days of receipt of the order and we will ship you out a replacement item at our expense. At that time, we will advise you as to what to do with the damaged or defective product.

Please do not ship any product back without prior authorization.

For further information regarding this policy, please call us at 800-678-9615 or email customerservice@usknobs.com.




Title
First name *
Last name *
Company
Address *
Address (line 2)
City *
State *
Country *
Zip/Postal code *
Phone *
Email *
Fax
USKnobs Order No (if available)  
How did you find USKnobs? *
Description of Product Being Returned (please include quantity to return and item #'s) *
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